Shipping & Returns

Shipping prices:
North Island residential or commercial: $14
North Island rural: $20

South Island residential or commercial: $19
South Island rural: $32

For orders of more than 12 plants please contact us.

 

Shipping Information:
We take significant steps to ensure your plant arrives safely. We use custom-made plant shipping boxes with special fold-in tabs to keep your plant secure. We also sometimes wrap your plant in a compostable bag to reduce potting-mix spilling. 

While our plant boxes are well-labelled and, in theory, the plants should always be kept upright in transit, we add a simple bamboo stake that is the height of the shipping boxes to ensure that there can be no vertical movement in the unlikely case that the box is tipped upside down. All of these steps work together to ensure your plant will arrive safely. 

It is important to note, however, that some minor damage to foliage may occur in transit.

We dispatch plants weekly on Tuesdays to ensure your plant doesn’t spend the weekend sitting inside a freight depot, the weekly order cutoff is 3pm Monday. 

 

Returns:
Please note that each plant is unique and therefore will slightly vary in size, colour, and style.

Due to the nature of the product, we are unable to offer returns or refunds, however, if you are not satisfied with your purchase please get in touch as soon as possible after receiving your order and we'll do our best to find a solution.